How can an Event Manual improve relationships?
Whatever the size of your event, there are always various processes, rules and regulations, health and safety documentation and general information that you need to make your exhibitors aware of. In our experience, this goes out in the form of word documents, pdfs and a LOT of repetitive emails, which can be very time consuming and actually get in the way of managing your exhibitor relationships.
It is sometimes hard to keep track of who you have sent what to and what bits of information you are still waiting on from each exhibitor. There is a general feeling from the event organiser of always chasing and from the exhibitor of always being chased. This is where an Exhibitor Manual comes to the rescue to improve team efficiency by coordinating and simplifying processes, automating tasks and streamlining workflow.
From an exhibitor point of view your event might be their main event of the year or it could be one of many. Either way, it can be hard to justify internally exactly what they are getting for their money and how they will maximise every opportunity at each event. As the event organiser, you obviously want to make this as clear as possible in the form of an Exhibitor Manual to ensure your exhibitors get a great ROI so they come again and, in turn, spread the word about your fabulous event. An exhibitor manual also makes it very easy for exhibitors to work with you and helps them reduce the internal resource they need for your event. So, having an exhibitor manual, hugely benefits your exhibitors as well.
In short, an Exhibitor Manual enables the event organiser and their exhibitors to work simply and effectively together, ensuring a strong relationship.