Eventflow Named Finalist for the Event Technology Awards: AI Edition 2026

Eventflow AI, which was launched earlier this year, transforms exhibitor support by acting as a 24/7, first-line assistant that delivers instant, accurate answers to common questions using only event-specific data. By replacing static exhibitor manuals with an interactive, AI-powered experience, it significantly reduces repetitive enquiries and frees up event teams to focus on higher-value tasks.

Unlike generic chatbots, it provides highly relevant, secure, and reliable responses through strict event-level data isolation, while seamlessly linking users to the exact resources they need. Its built-in feedback loop also helps organisers continuously improve content and support quality.

Already praised by major events including BIBA for saving time and improving efficiency, Eventflow AI offers scalable, intelligent customer service without adding operational overhead making it a standout solution in AI-driven support.

Within two weeks of launch, Eventflow AI managed over 1,500 exhibitor questions across more than 300 conversations, demonstrating immediate adoption and impact. Response times have reduced from hours or days to an instant answer, improving service without increasing staffing. These early results demonstrate clear improvements in speed, efficiency and scalability of exhibitor support.

From a customer service perspective, the impact is significant:

• Immediate response times, eliminating delays associated with email-based support
• Reduced volume of repetitive enquiries, freeing up teams to focus on event delivery
• Improved user satisfaction through faster, clearer and more accessible information
• Continuous improvement via insight into unanswered queries, helping organisers identify gaps and strengthen future support

Christian Skelton, Co-Founder of Eventflow, said:

“Eventflow AI marks a significant shift in exhibitor support for event operations, transforming the traditional exhibitor manual into a dynamic, queryable experience. By fundamentally changing how information is accessed and delivered, it enables faster, smarter support at scale. We’re delighted to see Eventflow recognised as a finalist by the Event Technology Awards panel and look forward to celebrating with the industry in June.”

The Event Technology Awards ceremony will be held on 24th June 2006 at The Ministry - The White Space in London.